An amazing TED Talk (If you don't know what that means, it is time to find out).
Thursday, June 24, 2010
Tuesday, June 22, 2010
Cape Air- Making customer service easy
So for those of you that know me... I can be an idiot. It turns out that I booked my flights and my wife's return flight from her sister's wedding in Lake Placid... on the wrong days. Entirely wrong. Her outbound flight was correct, as she is not an idiot. I called Cape Air, was put on the phone with Andrea in about 2 minutes. Approximately 2-3 minutes later, courteous as can be, Andrea had us switched on to the proper flights. No charge, no hassle.
Hey big airlines... pay attention as Cape Air just created an enthusiastic customer for life!
Mocha Hagotdi it is!
--Update
Due to Hurricane Earl, my flight was cancelled and I had to drive from Boston to Lake Placid. Which I did with the assistance of Starbuck's new 31 oz Iced Coffee.... Cape Air offered to refund my flights and my wife's return flight but I have not yet seen that refund. I e-mailed them yesterday so we will see how this goes.
--Update 2
I never received a reply from Cape Air, so I e-mailed Tricia, the person who first prompted me to start this entry. She called today and then followed up with an email refunding the whole thing. Go Cape Air!
Hey big airlines... pay attention as Cape Air just created an enthusiastic customer for life!
Mocha Hagotdi it is!
--Update
Due to Hurricane Earl, my flight was cancelled and I had to drive from Boston to Lake Placid. Which I did with the assistance of Starbuck's new 31 oz Iced Coffee.... Cape Air offered to refund my flights and my wife's return flight but I have not yet seen that refund. I e-mailed them yesterday so we will see how this goes.
--Update 2
I never received a reply from Cape Air, so I e-mailed Tricia, the person who first prompted me to start this entry. She called today and then followed up with an email refunding the whole thing. Go Cape Air!
What's Really Wrong with Healthcare
An extremely well reasoned piece, courtesy of Lew Rockwell. http://www.lewrockwell.com/orig11/boyapati1.1.1.html
Tuesday, June 8, 2010
Approach to Medical School Interviewing
I wrote this awhile back for a colleague's daughter, built on my experience and mentorship advice I've received.. I'd love to get feedback.
Approach to Medical School Interviewing
The first thing I would do is pick up a copy of "How to Win Friends and Influence People" by Dale Carnegie. While the title sounds a bit manipulative, the book is actually just a primer/reminder on how to be a good person and communicate effectively. It is a bit old (some of the stories are odd and almost all about men) but excellent stuff.
With regards to med school & interviewing, each institution will have a strange mix of recruitment and screening. Remember, they have plenty of applicants to their program and do not need you specifically. They do not even *need* to fill their class. With that in mind, it is your job to get across why you are special (you would be or they would not have interviewed you) while still remaining fairly conservative in your dress and manner.
Each day is fairly similar (and becomes tedious after enough of them).
7ish: Meet in the morning for mediocre coffee/pastries. If you do not eat these things, that is breakfast so plan ahead. This is the time when other interviewees will begin to psyche you out, intentionally or otherwise. I would spend your time learning about your colleagues and asking questions because:
1. No one actually cares what you have to say, they want your spot
2. People like people that ask them about themselves and you can break tension in the room
7:30ish-10:30ish: The dog and pony show begin. They will gather all of you to a seated position and some number of people, hopefully some medical students along the way, will come out and talk to you about why their program is great. They will hide logistical information in there about living, financial aid, class statistics, etc. They will ask if you will have any questions. You won't. Someone will have like 50. Again, don't be intimidated AND don't be annoyed.
10:30-noon or 1-3:
2 choices here, flip flopping by institution
1. Interview time. You will have X interviews in Y places and plenty of time to get to them. You will not know your interviewer other than their name in your folder in the morning. (Protip: you can leave the folder in the main room and just take the interviewer paper & map, everything else is not essential and you look cooler without a goofy folder in your hands for the first handshake). This is just a thought, but if you have smartphone access, googling your interviewer may be helpful. Can't say, we didn't have 'em. I will talk about interviews later.
2. Tour time/Student time: The tour is a great way to learn about the institution, not because of the facilities, but because of how many students pass your tour, and how they interact with your group. Tulane's facilities looked like a 1950s high school pre- Katrina. But we could not go anywhere without students coming by, high-fiving the tour guide, joking with us and telling us how great it is. This kind of spirit cannot be faked and will be central to your experience for the next 4 years. Talk to the tour guide, other students, ask to see the lounge/cafeteria/starbucks where students go in between class. Again, you will haunt the same places and you want to know that there is love there.
With regards to interviews:
Stay calm and gauge your interviewer. The more they talk, the better you are doing (How to win friends...). Also, end every answer to their questions with a question that ties in with them/their research/the program so that you can keep them talking. Most interviewers decide in the first 30 seconds (or before) if they like you or not, and if they do, they will recruit you. If they do not, or are awkward themselves (rare in an interviewer but not impossible), they will ask you a bunch of stitled questions with no good answers:
1. Why do you want to be a doctor: Now, if 4 years of great work at college, pre-med, MCAT, applications are not enough to convince them that you want to do this, I am sure that your 4 minute answer to this question will suffice. Everybody wants to work with people/help them and incorporate science in that effort. That's because that's what medicine is. Just because it is common, does not make it a bad answer. Think a little about this one, but hope that you don't get asked this question because it is silly. End with a... "How did you get involved in medicine..." unless they cut you off with:
2. What is your greatest weakness? A terrible question. I was taught to answer this in the following manner. Talk about something that you have been improving, not an actually weakness or worse, a fake weakness like "working too hard." "Throughout four years of college I have really been working on my.....(research presentations). It is such an important skill that I want to really excel at it." Done. DON'T end this one with a question, just move on.
3. Tell me about yourself. You will be attempted to start with name rank and serial number. Try and start mid story. "Growing up in Boston in a medical family I...." "And for the last few years I have been working on..." Etc. Great time to ask them their story.
4. What kind of doctor do you want to be? Unless you know, it is OK to say you don't (you don't anyway). Great time to tell them what you are thinking, but then to launch into how they got into their field. Very useful both practically and for them-talking purposes.
5. Any questions for me? Good luck on this one, never was good at overcoming question-constipation.
Finally:
GET BUSINESS CARDS (or contact info)
12:00-1:00 Lunch. Pray for students. If they keep you from students (that are too busy for lunch!?!?!) consider not going to that institution. Ask students everything, living, going out, groceries, study environments, friends, things they do at school, away from school. This is your chance to get the information you really need.
3:00pm- End of day. Cue the Dean of admissions or appointed representative. This is the time for the final pitch on their end. You still won't have any questions. Thank someone in person, and if you have a specific interest or anywhere along the way you met someone, see about future meetings.
After the day: The topic of thank you notes is always sticky.
1. Thank you notes, handwritten: Classy, formal (get good stationery) and never unappreciated, but not opportunity for ongoing communication for your interviewer. Have something personal/memorable in there from your interview to jog their memory if possible.
2. E-mail: Less classy, less formal, easier, BUT they can e-mail you back, which can be priceless!
What to do? Both.
Buy Thank you notes prior to interview day. On your mode of transportation home, or at home that night, write them and mail them the next day. In 2-3 days time, send an email with:
At this time I hope you received my formal thank you, but just in case I wanted to be sure that I really appreciated you taking the time to interview me.
Now they can email you back and start a mini-mentoring experience which is exactly what you want.
Good Luck!
Approach to Medical School Interviewing
The first thing I would do is pick up a copy of "How to Win Friends and Influence People" by Dale Carnegie. While the title sounds a bit manipulative, the book is actually just a primer/reminder on how to be a good person and communicate effectively. It is a bit old (some of the stories are odd and almost all about men) but excellent stuff.
With regards to med school & interviewing, each institution will have a strange mix of recruitment and screening. Remember, they have plenty of applicants to their program and do not need you specifically. They do not even *need* to fill their class. With that in mind, it is your job to get across why you are special (you would be or they would not have interviewed you) while still remaining fairly conservative in your dress and manner.
Each day is fairly similar (and becomes tedious after enough of them).
7ish: Meet in the morning for mediocre coffee/pastries. If you do not eat these things, that is breakfast so plan ahead. This is the time when other interviewees will begin to psyche you out, intentionally or otherwise. I would spend your time learning about your colleagues and asking questions because:
1. No one actually cares what you have to say, they want your spot
2. People like people that ask them about themselves and you can break tension in the room
7:30ish-10:30ish: The dog and pony show begin. They will gather all of you to a seated position and some number of people, hopefully some medical students along the way, will come out and talk to you about why their program is great. They will hide logistical information in there about living, financial aid, class statistics, etc. They will ask if you will have any questions. You won't. Someone will have like 50. Again, don't be intimidated AND don't be annoyed.
10:30-noon or 1-3:
2 choices here, flip flopping by institution
1. Interview time. You will have X interviews in Y places and plenty of time to get to them. You will not know your interviewer other than their name in your folder in the morning. (Protip: you can leave the folder in the main room and just take the interviewer paper & map, everything else is not essential and you look cooler without a goofy folder in your hands for the first handshake). This is just a thought, but if you have smartphone access, googling your interviewer may be helpful. Can't say, we didn't have 'em. I will talk about interviews later.
2. Tour time/Student time: The tour is a great way to learn about the institution, not because of the facilities, but because of how many students pass your tour, and how they interact with your group. Tulane's facilities looked like a 1950s high school pre- Katrina. But we could not go anywhere without students coming by, high-fiving the tour guide, joking with us and telling us how great it is. This kind of spirit cannot be faked and will be central to your experience for the next 4 years. Talk to the tour guide, other students, ask to see the lounge/cafeteria/starbucks where students go in between class. Again, you will haunt the same places and you want to know that there is love there.
With regards to interviews:
Stay calm and gauge your interviewer. The more they talk, the better you are doing (How to win friends...). Also, end every answer to their questions with a question that ties in with them/their research/the program so that you can keep them talking. Most interviewers decide in the first 30 seconds (or before) if they like you or not, and if they do, they will recruit you. If they do not, or are awkward themselves (rare in an interviewer but not impossible), they will ask you a bunch of stitled questions with no good answers:
1. Why do you want to be a doctor: Now, if 4 years of great work at college, pre-med, MCAT, applications are not enough to convince them that you want to do this, I am sure that your 4 minute answer to this question will suffice. Everybody wants to work with people/help them and incorporate science in that effort. That's because that's what medicine is. Just because it is common, does not make it a bad answer. Think a little about this one, but hope that you don't get asked this question because it is silly. End with a... "How did you get involved in medicine..." unless they cut you off with:
2. What is your greatest weakness? A terrible question. I was taught to answer this in the following manner. Talk about something that you have been improving, not an actually weakness or worse, a fake weakness like "working too hard." "Throughout four years of college I have really been working on my.....(research presentations). It is such an important skill that I want to really excel at it." Done. DON'T end this one with a question, just move on.
3. Tell me about yourself. You will be attempted to start with name rank and serial number. Try and start mid story. "Growing up in Boston in a medical family I...." "And for the last few years I have been working on..." Etc. Great time to ask them their story.
4. What kind of doctor do you want to be? Unless you know, it is OK to say you don't (you don't anyway). Great time to tell them what you are thinking, but then to launch into how they got into their field. Very useful both practically and for them-talking purposes.
5. Any questions for me? Good luck on this one, never was good at overcoming question-constipation.
Finally:
GET BUSINESS CARDS (or contact info)
12:00-1:00 Lunch. Pray for students. If they keep you from students (that are too busy for lunch!?!?!) consider not going to that institution. Ask students everything, living, going out, groceries, study environments, friends, things they do at school, away from school. This is your chance to get the information you really need.
3:00pm- End of day. Cue the Dean of admissions or appointed representative. This is the time for the final pitch on their end. You still won't have any questions. Thank someone in person, and if you have a specific interest or anywhere along the way you met someone, see about future meetings.
After the day: The topic of thank you notes is always sticky.
1. Thank you notes, handwritten: Classy, formal (get good stationery) and never unappreciated, but not opportunity for ongoing communication for your interviewer. Have something personal/memorable in there from your interview to jog their memory if possible.
2. E-mail: Less classy, less formal, easier, BUT they can e-mail you back, which can be priceless!
What to do? Both.
Buy Thank you notes prior to interview day. On your mode of transportation home, or at home that night, write them and mail them the next day. In 2-3 days time, send an email with:
At this time I hope you received my formal thank you, but just in case I wanted to be sure that I really appreciated you taking the time to interview me.
Now they can email you back and start a mini-mentoring experience which is exactly what you want.
Good Luck!
Monday, June 7, 2010
How would you like to pay your doctor?
It occurs to me in all of this national fervor about health insurance people have forgotten other ways in which to pay for health care. Given that it is directly within my area of interest, I would like to put out a few questions.
1) How much do you spend on total health care every month or year- insurance, copays, all doctors visits, drugs, tests, everything you can think of--all in?
2) How much would you like to spend every month, or every year on the above?
3) Would you like to pay your regular doctor:
a) Market rates every time you see him/her in the office only?
b) For every interaction (phone, office, email)?
c) Bundle or membership payment for the year to cover everything?
d) Membership style payment for phone/email access, then pay for in office visits?
e) Another way that you describe in the comments?
4) Would you prefer health insurance purchased directly or continued through your employer?
1) How much do you spend on total health care every month or year- insurance, copays, all doctors visits, drugs, tests, everything you can think of--all in?
2) How much would you like to spend every month, or every year on the above?
3) Would you like to pay your regular doctor:
a) Market rates every time you see him/her in the office only?
b) For every interaction (phone, office, email)?
c) Bundle or membership payment for the year to cover everything?
d) Membership style payment for phone/email access, then pay for in office visits?
e) Another way that you describe in the comments?
4) Would you prefer health insurance purchased directly or continued through your employer?
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